FAQ

Do you ship internationally?
Yes, Sylvora Chic offers worldwide shipping from our UK-based fulfilment centre. We work with trusted international logistics partners to ensure that orders are delivered safely and efficiently across different regions.

How long does delivery take?
Delivery times vary depending on destination. Estimated shipping times are: United Kingdom 3–5 working days, European Union 5–10 working days, and Rest of World 10–20 working days. Please note that these timeframes are estimates and may be affected by customs processing or local courier delays.

How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking details (where available). You can use this tracking information to monitor the progress of your shipment until it arrives at your address.

Can I cancel or change my order?
We process orders quickly to ensure fast dispatch, so cancellations or modifications are only possible within a short time after placing your order. If you need to make any changes, please contact our support team as soon as possible so we can assist you before the order is processed.

What should I do if my item arrives damaged or is missing?
If your order arrives damaged, incorrect, or does not arrive within the expected timeframe, please contact our customer support team with your order number and relevant details. We will investigate the issue promptly and work with our logistics partners to provide a suitable resolution as quickly as possible.