Refund policy

At Sylvora Chic, we want you to feel confident and delighted with every purchase.

Returns: We accept returns within 14 days of receiving your order. All items must be unworn, unwashed, and in their original condition with all manufacturer tags and labels attached. Please ensure items are returned in their original packaging to avoid damage during transit.

Refunds: Once your return is received and inspected, we will process your refund to the original payment method within 5–10 working days. You will receive an email notification confirming the refund.

Exchanges: Exchanges are available for size or color variations, subject to stock availability. If your preferred option is unavailable, we will process a refund instead.

Non-returnable Items: Certain items, such as sale or clearance products, are non-refundable unless faulty or incorrect.

Return Shipping Costs: Customers are responsible for return shipping unless the item is defective or the wrong product was sent. We recommend using a tracked shipping method to ensure safe return.